Shipping policy

Shipping Policy

Thank you for shopping with Adefex. We are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy carefully before placing an order.

Order Processing Time

  • Orders are usually processed within 1–3 business days after confirmation.

  • Orders placed on weekends or public holidays may be processed on the next working day.

  • During high-demand periods, sales, or festive seasons, processing times may be slightly delayed.

Shipping Time

Estimated delivery timelines:

  • Metro Cities: 3–7 business days

  • Other Cities & Towns: 5–10 business days

  • Remote Areas: 7–14 business days

Delivery times may vary depending on courier availability, weather conditions, or unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout.

  • Free shipping may be offered on selected products, offers, or minimum order values.

Order Tracking

Once your order is shipped, tracking details will be shared through SMS, email, or WhatsApp (if available).

Cash on Delivery (COD)

Cash on Delivery may be available for eligible locations and products. Additional COD charges may apply in some cases.

Delayed or Failed Deliveries

While we work with trusted courier partners, delays may occasionally occur due to logistics issues, weather conditions, or regional restrictions. Adefex is not responsible for delays caused by courier services or events beyond our control.

If delivery fails because of incorrect address details, unavailable recipient, or repeated delivery attempts, the order may be returned or cancelled.

Damaged or Missing Packages

If you receive a damaged package or if items are missing, please contact us within 48 hours of delivery with proper photos and order details for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Adefex will not be responsible for delivery issues caused by incorrect or incomplete addresses.

Contact Us

For shipping-related queries or support, please contact us through the contact information available on our website.

Thank you for choosing Adefex.